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Office Administration

Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. The content and teaching strategies used reflect current trends in the modern office. The syllabus aims to provide students with knowledge, skills and attitudes for immediate access to entry-level positions such as administrative assistants, clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks and other related positions.

The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform effectively, and for mobility as administrative support personnel within an organisation. Further, it seeks to nurture and improve students’ social and personal management skills and foster the development of a positive work ethic. In addition, the syllabus provides the foundation for students desirous of furthering their education in other related fields.

The syllabus is arranged in 12 sections, subdivided into specific objectives and corresponding content.

Section IOffice Orientation
Section IICommunication
Section IIIRecruitment and Orientation
Section IVRecords and Information Management
Section VReception and Hospitality
Section VIMeetings
Section VIITravel Arrangements
Section VIIIHuman Resources Management
Section IXAccounts and Financial Services
Section XProcurement and Inventory Management
Section XISales, Marketing and Customer Service
Section XIIOperations, Despatch and Transport services

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